Host a FUN and RESULT driven Camp Crave at your organization or come to one of ours.

Our customer service training workshops and customer service seminars provide the latest science so that your initiative gets results and they can be conducted on or off site. All of our customer service workshops are 100% customized for your organization.


customer experience clients

The 3 Keys to Customer Experience Success

There are three simple reasons why most Customer Experience and Customer Service initiatives fail. In order to win at customer experience, you must identify your customer types, invent exceptional experiences across the Five Key Touch Points, and you must do it in both Digital and Non-digital Channels. Learn more…


Only CX Customized Training Works
Our team of expert trainers start with an organizational scoping session to get insights about the specific needs and opportunities within your organization. From those insights we create a customized training program targeted to your frontline team, management and executives. These programs can be delivered at your corporate headquarters or throughout your regions. Generic training programs don’t work, that’s why we only provide customized training.

We Make Your Training Program Sustainable
Competitive programs take an old-fashioned approach towards engaging stakeholders and as a result they always fail. Camp Crave training is all about driving stakeholder engagement and innovation to significantly increase the return on your training initiative.

Camp Crave is Fun, Fast and Most Importantly it Drives Measurable Results
In order to deliver exceptional customer experiences, stakeholders need to be connected to a meaningful mission that is personalized and fun. Our customized programs deliver a relevant experience to your stakeholders to make customer experience part of their DNA. They will love the experience and you will love the results.

What Customers Crave

Free Download:

Download a FREE chapter of our CEOs Number One Bestselling Customer Experience book, What Customers Crave and learn:

  • Why most customer experience programs fail
  • The power of “Customer Typing”
  • Why every organization needs a CX Strategy
  • How to build actionable Journey Strategies
  • How to rive Sales, and Profit, Customer Loyalty

Available in bookstores worldwide October 15, 2016





Office Hours: M-F 8:00am-5:00pm PST


Our CEO has been honored to receive his listing as one of the Top 30 Global Gurus in Customer Service thought leadership. This prestigious award memorializes Nicholas Webb’s expertise in the area of customer experience design, customer experience, customer service insights and training.

There is perhaps no better honor than to be recognized as the Customer Experience CX Master. Our CEO has been honored by the prestigious SDL organization in recognition of his thought leadership contribution to the customer experience and customer service industry.


Nicholas Webb’s is certainly the most creative and innovative thinker I have met in my business career. My firm engaged Nicholas to help us identify consumer trends in our industry and use those findings to strategize our desired future state. We had many “Wow!” moments working with Nicholas, both in terms of the data he collected as well as the interpretation and use of the intelligence. Nicholas is passionate about the speed of change in the needs and wants of buyers. He has deep insight into the importance of innovation to stay ahead of the competition. To top it off Nicholas is practical, fun to work with, and always accessible. I highly recommend Nicholas Webb as THE expert.
Phil Sprick, HR Director at Service Corporation International