How to find a customer service speaker

When it comes to hiring a keynote or conference speaker you have many choices. So how do you select the right speaker for your event? There are three key things you should be looking for prior to signing on the dotted line with a professional speaker. First - is the speaker a true subject matter [...]

By | April 19th, 2016|customers|Comments Off on How to find a customer service speaker

Turnaround Tips For an Upset Customer

Over the last three decades, I have developed a simple plan to turn every upset customer into a customer for life. Remember in the connected economy releasing an upset customer into the wild is a really bad idea. Statistics show that upset customers are far more likely to share their bad experience on social and [...]

By | April 18th, 2016|customers|Comments Off on Turnaround Tips For an Upset Customer